General conditions


BOOKING CONDITIONS

  1. Contract

Your contract is with Home Sud, these booking conditions confirm the terms of contract which automatically come into force on payment of the deposit to Home Sud or its agent. Please read them carefully before making a booking. 

  1. Reservation, Confirmation and Payment

You have made your reservation and received an instant confirmation with dates, price and description of the reserved property. Any modifications are confirmed in this document, which forms the basis of our contract with you and should therefore be checked carefully. To accept the booking, a deposit of 25% of the total amount has to be paid to Home Sud within 7 days and the balance must be paid at least 4 weeks before departure date. Payments can be made by personal check, VISA or MasterCard or cash. If you have elected to pay by credit card, the deposit will be debited to your card immediately on arrival. For last minute reservations made 29 days or less before the planned arrival date, payment in full is due immediately. In this case the contract conditions come into force once the final payment has been received. Only one invoice is sent and we recommend that you put a reminder of the due date for final payment in your calendar. If the balance is not paid on time, we will try to contact you but reserve the right to cancel your reservation, retain the deposit and apply cancellation charges as indicated below. A vacation voucher including the rental address, the key-holder’s name, phone number, address and local directions will be sent to you after receipt of the final balance. This voucher should be handed to the local key-holder or the property manager on arrival. If you are departing your country well in advance of your check-in date, please request your voucher(s) to be sent early. Any extra requests can only be guaranteed if confirmed in writing by Home Sud.  

  1. Prices and Periods

Prices are quoted per home per week (not per person) within the price period shown. North American travellers should note that the dates for the different price periods may be indicated in European fashion: first the day of the month, then the month (for example 14.12 = Dec. 14). Bookings are normally from Saturday to Saturday. Sometimes other restrictions apply over Christmas and New Year. Other arrival and departure dates may be possible after checking and confirming with Home Sud booking.. If your vacation falls across two different price periods, you will be charged pro rata for the number of days in each period. Prices generally include the power costs, but bed linen and local tourist tax have to be paid locally as an extra charge. Where final cleaning is not included and the amount is stated in the price list, this will be added to your invoice. Any other additional services, such as extra cleaning, firewood, garage, telephone, etc. are not included and have to be paid locally. For rental properties indicating that linens and/or towels have to be brought, it means they cannot be rented or obtained locally. Self-catering accommodation often requires that you have to supply all items necessary for daily living. For each reservation Home Sud will charge automatically booking fees of 25 €. 

  1. Your Holiday Accommodation

The rental accommodation is usually privately owned and we act as agents on behalf of the proprietor. We always send the description with your confirmation. We would draw your attention to the following points to help you understand what to expect in your vacation home: Our vacation homes are furnished by the owners to their individual wishes, taste and local standard. Some are luxurious, many very comfortable, others more moderate and some rather basic. We have graded the properties from 1 to 5 stars with 1 being the most simple and 5 the most luxurious: these quality ratings are based on a detailed check-list applied during a personal inspection by our staff members. Items such as dishes, cutlery and bedding are always provided, but coffee makers, teapots or toasters cannot automatically be expected. Since many homes in Europe do not have ovens, we always mention it in the description when there is one available. If “oven” is not mentioned, then there will only be a hob or hot plates. All homes are equipped with a refrigerator (usually not as large as Americans may expect). Double beds are always provided where the description states ”1 room with double bed”; ”1 double bedroom” means 2 twin beds side by side or twin mattresses on a double base. Where ”divan lit” is mentioned, it means a sleeper sofa or similar seating convertible to sleep in the evening. Please bear in mind that these additional sleeping possibilities are often not as comfortable as regular beds.

If a home offers extra amenities like TV, phone, air-conditioning, dishwasher etc., these will be mentioned in the description. If they are not mentioned, the property does not include them. Regrettably, we cannot always answer specific questions about all furnishing details, availability of appliances or exact size of rooms if not mentioned in the property description; neither can we usually provide detailed floor plans.  

  1. Changes in Conditions or Prices

We have taken great care to ensure the details in our descriptions are correct. If we should discover any changes or errors, you will be advised without delay and normally at the time of invoice before you accept the accommodation. If we discover any changes after you have confirmed the booking, we will of course advise you immediately and offer you the option to accept the change or an alternative vacation home of equal value (if available) or a full refund of all money paid without further compensation (see point 8). While we reserve the right to increase or decrease the prices at any time before you book, once your booking is confirmed the price of your reservation is fully guaranteed and will not be subject to any surcharges. In return for this commitment, no refunds will be made for any exchange rate movements or cost adjustments that would otherwise reduce the rental cost. We cannot be held responsible for price discrepancies due to typographical errors. We reserve the right to impose any taxes or other charges, which may be implemented by the Government or other regulatory body, which were unknown at time of publishing this price list.  

  1. Arrival and Departure, Curtailing or extending your stay

You should arrive between 4.00 pm and 7.00 pm on the day of commencement of your booking and vacate before 10.00 am on the day of departure unless an alternative schedule is specified on your voucher. Accidental arrivals after 7 pm and Sunday or Bank Holidays agreed arrivals and departures have to pay for additional fee of 70.00 €. Unauthorized departures after 10am will be subject to additional charges (from the cleaning price to the daily renting rate). Please contact the key-holder by telephone if you are delayed or request an exceptional earlier or later check-in. If you are unable to take occupation on the day and time reserved due to delay, illness, personal reasons etc. no refund can be made. Similarly, if you have to cut your vacation short for any reason, no refund can be made for unused days. If you would like to extend your stay, please contact your agent, the Home Sud office; they will tell you immediately whether this is possible.  

  1. Changes or Cancellations by you

If you wish to change any accommodation arrangement we will endeavour to do so. If, however, you request a change of accommodation 45 days or less before arrival date this will be treated as a cancellation and the following cancellation charges will be due. Should you have to cancel your accommodation, you will incur the following cancellation charges:

- Cancellations made 45 days or more before arrival: 25% of rental cost.

- Cancellations made 44 days to 30 days before arrival: 50% of rental cost.

- Cancellations made 29 days to 7 days before arrival: 80% of rental cost.

- Cancellations made less then 7 days before arrival: 100% of rental cost.

The 20 € booking fee are non-refundable. All cancellations must be communicated as soon as possible by phone and must be confirmed in writing (email, fax, letter).The date of the writing will be taken into account for the refund. We recommend you take vacation insurance to cover against unavoidable cancellation.  

  1. Changes or Cancellation by Home Sud.

It is unlikely that we will have to make changes to your reservation. If we are forced to do so, we will advise you at the earliest possible date and will offer you the option of accepting the change or an alternative accommodation of the same value (if available) or a full refund of all monies paid without further compensation. Unless the change is due to war, riot, industrial dispute, natural disaster, fire or any other reason outside our control amounting to an act of God.  

  1. Your Liability

You have to pay a security deposit on your arrival (more can be requested for large or luxurious properties). This can be paid in cash or by traveller’s checks or, in some cases, by credit card (pay attention because for some locations the credit card it’s not possible). The local key-holder is not obliged to hand the keys over until the security deposit has been paid. The deposit will be refunded on departure directly by the local key-holder after deduction of any extra charges or damages. Please settle your account before you check out. You must take care of the property and contents and respect the local rules. If you break or damage anything in the vacation home you must advise the key-holder or local office immediately. You and your party will be responsible for any breakage or damage made, unless you can prove it was not your responsibility, and will have to pay for replacements or repairs. If the amount of the reparation is more then your security deposit you will have to pay the difference.

The client has to subscribe personal holiday insurance before leaving his country (liability insurance).

You must leave the property in good order and wash and put away all kitchen utensils before your departure. The final cleaning by a third party is usually included in the rental price or may be arranged by paying a local extra charge. Occupation of the property is strictly limited to the number of people indicated on the voucher. The key-holder has the right to refuse entry to extra persons or pet not reserved or charge a supplement.  

The tenant who will make move the agency without valid ground (unnecessary Repair, fictitious breakdown) will see applying a fixed price 70,00-€ intervention.  

For your security, please note:

- Only use the barbecue on the terrace, without moving and take care to switch off it after using       

  • 10.Complaints.

If you should have a problem during your vacation, you must inform the local key-holder or office immediately who will endeavour to put things right. In serious cases you should call Home Sud office and confirm your complaint in writing within 8 days of vacating the accommodation. It is therefore a condition of this contract that you communicate any problem to the local key-holder. If you fail to follow this simple and reasonable procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.  

11. Our Liability.

If the holiday rental is not in compliance with the signed contract and prevents the course of the holiday, HOME SUD will try to provide you with an equivalent holiday rental. In the unlikely event where a similar rental holiday property could not be found, due to the lack of immediate availability or if you refused the proposed replacement for valid and justifiable reasons, HOME SUD will refund all or part of the holiday rent, depending on circumstances, and only if they are considered as liable.  

HOME SUD is not responsible for the non-execution or for the imperfect execution of the contract:

-       due to an international event or a specific and unpredictable national situation.

-      when customers renting the holiday rental are managed on arrival by the property owner rather than by HOME SUD agents.  

HOME SUD will not be responsible in the following cases:  

-          Wrongdoing or serious breaches of the holiday rental agreement by the tenant. 

-          Wrongdoing or serious breaches of the holiday rental agreement by the property owner in charge of managing the holiday rental

-          Unpredictable and insuperable situations due to a third party's involvement, not part of the services provided as per the rental agreement.

-          In case of “force major” or because of an event that neither HOME SUD, or their intermediaries or representatives (person in charge of property rental keys for example) could prevent despite their diligence and against which they cannot act.

-          Damage and losses suffered by the tenant in case of burglary or theft. It is up to you to ensure that you are protected by your personal insurance.  

HOME SUD will not be responsible for any interruption in services (such as gas, electricity, water, television/satellite, Internet) over which we have no direct control.